Call Management Solutions

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Message on Hold

Information On Hold provides a proven marketing solution and connects easily with your existing telephone system. It works by using the free air time created when customers are placed on hold. Message broadcasts are specifically produced to deliver key business information to its callers. Key information such as; new product launches, offers, web site details or hours of business

Research shows that more than 50% of customers placed on hold will remain connected for over a minute if provided with company information and music.

CS4B Ltd can provide your company with personalised marketing broadcasts and professionally recorded music tracks.

 

Research shows that more than 50% of customers placed on hold will remain connected for over a minute if provided with company information and music.

CS4B Ltd can provide your company with personalised marketing broadcasts and professionally recorded music tracks.

 

 Call Recording

Protect your company, your customers and your staff with voice recording. Anyone who uses a phone to conduct business will find a Call Recorder invaluable. Its not just for big companies. Call centres, doctors, garages, insurance brokers, manufacturers and solicitors are among the thousands of businesses that benefit from call recording.

  • As a protective measure, voice recordings can quickly settle disputes and give your staff a sense of security against the possibility of false claims being made against them or your company.
  • As a training tool, voice recording allows for continuous call monitoring leading to greater productivity and improved customer service.
  • Reviewing recorded calls is a great way to provide feedback, review staff and to motivate on a job well done!

 Automated Dialling – Call Productivity Systems

An Auto-Dialler increases the productivity of employees who make outbound telephone calls. By automating the process of dialling calls, users spend less time managing their “call lists” and more time “talking to customers”. With automation also comes reporting and with reporting comes enhanced management control. Any company with two or more people making over a hundred calls per day will benefit from using the Progressive Dialler. The Progressive Dialler is ideal for all kinds of outbound campaigns, from small teams right through to large outbound call centres. Any user of a CRM package such as ACT!, GoldMine and Maximizer will benefit from using the Progressive Dialler. In general using a dialler offers a 6-18 months payback.

 Progressive Diallers For Your Business

  • Progressive dialling can double the number of effective calls that each outbound user can make per hour
  • Increased productivity leads to better profitability
  • Reduce outstanding debt with invoice payment collection calls
  • More sales calls generates more sales
  • Users like progressive dialling – it makes their life easier

 Website Assist

Turn website visitors into customers with Website Assist. Increase sales, manage call-back requests and monitor visitor activity in one simple application.

Website Assist allows your website’s visitors to submit an enquiry and a request a response at their convenience. There’s no need for them to download an app or install any software, just one click and the interaction begins.

Once engaged, web assist not only logs your customer’s query but directs it to the right department or staff member. Each engagement builds a complete database of call-backs and web chats, enabling detailed analysis of website Visitors.

With Web site Assist, visitors do not need to download or install any software onto their computer. A “Call me” button that enables the visitor to request a telephone call-back, either immediately or at a future time and date. Web Chat offers your visitors the opportunity to “talk” to your staff using the interactive, easy set up, Web Chat interface.

 

To request a call-back

Visitors complete a simple web form and their request is submitted to the queuing system. When the call-back is due, it is automatically presented to the next available user with the correct level of skill to handle it.

 To request a web chat

Website visitors enter their name in a pop up dialogue box and are welcomed by your customer service agent. Dialogue takes place in an instant messaging format.

The user can save typing time by inserting standard phrases into the chat with a single click and make use of comprehensive spell check facilities. There is also a function that allows the user to ‘push’ web pages to the visitor.

Visitors do not need to download or install any software onto their computer. All they need is their web browser.

 Management – Website Assist

Includes comprehensive management reporting and a database of all web call-backs and chat transcripts. Web site Assist can be used “out of the box” or customised to suit your needs. The system works using standard ASP (Active Server Pages) web pages. Sample pages are provided: you can use these “as is” or modify them using industry-standard web development tools.

 

REACH OUT TO YOUR CUSTOMERS WITH WEBSITE ASSISTANCE

Contact Cloud Solutions For Business for unbeatable offers on 0330 6600464